electronic_cigarette
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Dear Zamplebox, You make me sad. https://ift.tt/2ybNKa4

So here's the deal, honest feedback in as much of a non asshole way as I can… I honestly feel you have a valuable service. There's so many juices out there and it's insanely time consuming to research each and every juice you buy. You really fill the void by giving customers a quick glimpse of what each juice is about and essentially give a discount by promising to order in volume. I dig that. It's a win-win for both of us. That's what you do well. What you don't do well is really the issue.

For the past few months nearly every juice I've gotton, I've disliked. It's not a matter of my flavor profile or me being picky, it's just bad juice. By all accounts the juice you've sent me are ones I should like, they fit my profile. You need to value quality over the quantity of the juices you have. However, I'm willing to conceed that this point could be subjective. Unfortunately, it's led me to ordering the same juices every week because at least I know I'll like something in the box, making it not a complete waste of money. Sorry to say however, that I'm growing tired of those same juices every month and in my current financial situation I can't risk getting another box of juice I don't enjoy.

Next, you messed up one of my boxes. This, in itself, isn't a big deal. When I contacted you about it you gave me a refund, another good practice. But you gave me a refund of $2.69. I'm not sure how that's calculated out by you guys, but it's almost insultingly low. You really should have refunded 1/11th of the price, considering I had a juice that I didn't pick and it wasn't even the right nic level.

Lastly, you send me a newsletter constantly which I wouldn't mind if it had coupon codes that members could actually use. I found a support article on your own website that specifically states that coupons are currently only useable by new members but if existing members want to use a coupon, to open a support ticket and contact you. After I did so I was just told that I couldn't use the coupon and to refer friends. You should really either send members a different newsletter that doesn't mention the coupons, a newsletter for members that contains different members only coupons, or allow members to use coupons as well. Personally, it makes even less sense to me because I have to assume (perhaps wrongly) that most people who get the newsletter are already members.

Anyway, the last few months have been a real bummer, especially after telling so many people in person how great a deal you guys were. I hope you fix some of these issues because if the juice and support were even marginally better you could have retained me as a customer.

(I know zample isn't loved on this sub from my lurking here, but I typed all this out to put in their "additional comments" section of the stupidly long cancel process, just to have the form refuse to submit until I removed it. They should probably change that too.)

PS: Does anyone have a comparably priced subscription service that seems to actually care about their juice options and customer service?

So here’s the deal, honest feedback in as much of a non asshole way as I can… I honestly feel you have a valuable service. There’s so many juices out there and it’s insanely time consuming to research each and every juice you buy. You really fill the void by giving customers a quick glimpse of what each juice is about and essentially give a discount by promising to order in volume. I dig that. It’s a win-win for both of us. That’s what you do well. What you don’t do well is really the issue.For the past few months nearly every juice I’ve gotton, I’ve disliked. It’s not a matter of my flavor profile or me being picky, it’s just bad juice. By all accounts the juice you’ve sent me are ones I should like, they fit my profile. You need to value quality over the quantity of the juices you have. However, I’m willing to conceed that this point could be subjective. Unfortunately, it’s led me to ordering the same juices every week because at least I know I’ll like something in the box, making it not a complete waste of money. Sorry to say however, that I’m growing tired of those same juices every month and in my current financial situation I can’t risk getting another box of juice I don’t enjoy.Next, you messed up one of my boxes. This, in itself, isn’t a big deal. When I contacted you about it you gave me a refund, another good practice. But you gave me a refund of $2.69. I’m not sure how that’s calculated out by you guys, but it’s almost insultingly low. You really should have refunded 1/11th of the price, considering I had a juice that I didn’t pick and it wasn’t even the right nic level.Lastly, you send me a newsletter constantly which I wouldn’t mind if it had coupon codes that members could actually use. I found a support article on your own website that specifically states that coupons are currently only useable by new members but if existing members want to use a coupon, to open a support ticket and contact you. After I did so I was just told that I couldn’t use the coupon and to refer friends. You should really either send members a different newsletter that doesn’t mention the coupons, a newsletter for members that contains different members only coupons, or allow members to use coupons as well. Personally, it makes even less sense to me because I have to assume (perhaps wrongly) that most people who get the newsletter are already members.Anyway, the last few months have been a real bummer, especially after telling so many people in person how great a deal you guys were. I hope you fix some of these issues because if the juice and support were even marginally better you could have retained me as a customer.(I know zample isn’t loved on this sub from my lurking here, but I typed all this out to put in their “additional comments” section of the stupidly long cancel process, just to have the form refuse to submit until I removed it. They should probably change that too.)PS: Does anyone have a comparably priced subscription service that seems to actually care about their juice options and customer service?

Submitted June 14, 2018 at 06:03AM by ThatKiwi
via reddit https://ift.tt/2LQuqB7}

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