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Never again: Smoant Naboo Kit http://bit.ly/2v6H5cY

I rarely post negative reviews of products. Only in the most extreme of circumstances have I taken the time to do so, in part because I realize the power of a bad review. This then is one of those circumstances…in brief:

Purchased 2 Smoant Naboo kits 12/5/2018. My wife and I had been using the same mods and tanks for nearly 2 years and the batteries were beginning to show it. This and the new mesh coil technology were the driving force behind the purchase. Initially I noticed my wife's mod sported a much older firmware rev and given my background (sys admin / business owner) I immediately emailed support for an upgrade link. They responded with an odd statement about it being so they could 'track selling vendor'. I again requested the upgrade and inquired if this were an older design given their initial response. My point about the non-sequitur was not addressed but I was told 'don't worry about it'. Hmmm…Given the situation I decided to just use the mods (that and my wife telling me its not that critical lol). 3 weeks later, her mod dies. A quick check of both with multimeter makes the fault clear: no connectivity between the spring loaded bottom battery connectors and the top connectors. After a lengthy run around with the vendor, due in large part to their website being FUBAR from 1/1/2019 until 1/23/2019 such that existing users could not login or create new accounts I gave up and addressed Smoant directly. I received no reponse for nearly 14 days during which a kind rep here explained that they were out for the Chinese New Year. By the time they had returned I'd already resoldered the mod. The length of wire was extremely short, the solder join appears to have been a cold solder join and TBH I didn't do much better as I already need to solder it again. This time I'll replace the entire piece of wire as its too short and too sketchy for me to repeat this again. So I caused myself to lose out on their repair, no big deal, I just won't buy from them again.

Today after enduring leaking for over a week I decided to replace my tank seals. I dismantled cleaned and removed my seals, keeping track of their installation points carefully and saving them all (a couple looked good for reuse if needed). I unpacked the seal kit from the first box…missing 1 seal. OK, no big deal thankfully I have the other box…missing 2 seals. WTF! I ended up using 5 new seals and 1 old seal which appears to be holding the vacuum as it has stopped leaking.

Poorly manufactured (bad solder job, at best) missing seals in the seal kits and requiring a seal change this soon? As stated, we used the previous tanks (iSub S) and mods (eleaf iPower 80w of all things) for 18 months+ without fail. They still function fine, yet more expensive mods / tanks fail this soon. I thought eLeaf were considered low end mods. If that is the case, these fall into the junk category. We won't be buying Smoant again and advise you to consider carefully if you chose to do so.

I don't mean to harm a company's reputation and post this in the hope this helps someone avoid an expensive lesson. Money does not grow on trees nor is it easy to come by for most. Paying ~$70.00 for products like this one would expect better quality if not better support. Funny, never have needed support from eLeaf or Innokin…..

Happy Monday

rna_errors a.k.a. badgenes

I rarely post negative reviews of products. Only in the most extreme of circumstances have I taken the time to do so, in part because I realize the power of a bad review. This then is one of those circumstances…in brief:​Purchased 2 Smoant Naboo kits 12/5/2018. My wife and I had been using the same mods and tanks for nearly 2 years and the batteries were beginning to show it. This and the new mesh coil technology were the driving force behind the purchase. Initially I noticed my wife’s mod sported a much older firmware rev and given my background (sys admin / business owner) I immediately emailed support for an upgrade link. They responded with an odd statement about it being so they could ‘track selling vendor’. I again requested the upgrade and inquired if this were an older design given their initial response. My point about the non-sequitur was not addressed but I was told ‘don’t worry about it’. Hmmm…Given the situation I decided to just use the mods (that and my wife telling me its not that critical lol). 3 weeks later, her mod dies. A quick check of both with multimeter makes the fault clear: no connectivity between the spring loaded bottom battery connectors and the top connectors. After a lengthy run around with the vendor, due in large part to their website being FUBAR from 1/1/2019 until 1/23/2019 such that existing users could not login or create new accounts I gave up and addressed Smoant directly. I received no reponse for nearly 14 days during which a kind rep here explained that they were out for the Chinese New Year. By the time they had returned I’d already resoldered the mod. The length of wire was extremely short, the solder join appears to have been a cold solder join and TBH I didn’t do much better as I already need to solder it again. This time I’ll replace the entire piece of wire as its too short and too sketchy for me to repeat this again. So I caused myself to lose out on their repair, no big deal, I just won’t buy from them again.​Today after enduring leaking for over a week I decided to replace my tank seals. I dismantled cleaned and removed my seals, keeping track of their installation points carefully and saving them all (a couple looked good for reuse if needed). I unpacked the seal kit from the first box…missing 1 seal. OK, no big deal thankfully I have the other box…missing 2 seals. WTF! I ended up using 5 new seals and 1 old seal which appears to be holding the vacuum as it has stopped leaking.​Poorly manufactured (bad solder job, at best) missing seals in the seal kits and requiring a seal change this soon? As stated, we used the previous tanks (iSub S) and mods (eleaf iPower 80w of all things) for 18 months+ without fail. They still function fine, yet more expensive mods / tanks fail this soon. I thought eLeaf were considered low end mods. If that is the case, these fall into the junk category. We won’t be buying Smoant again and advise you to consider carefully if you chose to do so.​I don’t mean to harm a company’s reputation and post this in the hope this helps someone avoid an expensive lesson. Money does not grow on trees nor is it easy to come by for most. Paying ~$70.00 for products like this one would expect better quality if not better support. Funny, never have needed support from eLeaf or Innokin…..​Happy Mondayrna_errors a.k.a. badgenes

Submitted April 15, 2019 at 11:36AM by rna_errors
via reddit http://bit.ly/2DexwNj}

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